Why Choose ONAP Restaurant Ordering?
UK restaurants often lose 25–35% of every online order to delivery marketplace commissions. ONAP FoodTech helps you take back control with your own branded online ordering platform. Customers order directly from your website, allowing you to keep more revenue, own your customer relationships, and manage orders, menus, payments, and deliveries—all in one platform built for UK restaurants.
Direct Online Ordering
Accept orders through your own branded channel and keep every penny of the sale price. No platform fee deducted per order.
Commission-Free Revenue
Stop paying 25-35% to marketplaces. Every direct order stays in your business.
Your Brand, Your Platform
Customers order from a page that looks and feels like your restaurant, not a generic marketplace listing.
Real-Time Order Management
New orders appear instantly in your kitchen dashboard. Accept, prepare, dispatch. No confusion, no delays.
Secure Card Payments
Stripe-powered checkout accepts all major cards and digital wallets. Funds settle directly to your account.
Customer Data Ownership
Every order builds your customer database. Marketplaces keep this data. You don't. With ONAP, you do.
Flexible Ordering for Every Restaurant
Every food business operates differently. Whether you run a restaurant, café, or cloud kitchen, ONAP FoodTech adapts to your workflow. Manage multiple order types from one platform and give customers flexible options while keeping full control over fulfilment.
Restaurants
Full table service, takeaway and delivery from one ordering system. Manage walk-ins and online orders without separate systems.
Cloud Kitchens
Built for high delivery volumes. Multiple brands, multiple menus, one dashboard. Handle surge periods without the chaos.
Cafés & Bakeries
Pre-orders, click-and-collect and counter ordering. Let morning rush customers order ahead and pick up without queuing.
QSRs
Speed is everything. Fast checkout, instant kitchen notifications, minimal steps between order and collection
Growing Franchises
Centralised menu control with location-level customisation. Roll out new items or pricing changes across every site at once.
Multi-Location Brands
One login, every location. View consolidated sales, compare site performance and manage menus across your entire estate.
From Order to Delivery in Minutes
Restaurants often lose valuable time between order placement and kitchen preparation. Missed calls, disconnected tablets, and multiple systems slow operations. ONAP FoodTech sends orders directly to your kitchen display within seconds, creating a faster and more efficient ordering workflow.
Customer browses your menu
Your branded ordering page displays your full menu with photos, descriptions, allergen information and item customisation. Customers choose exactly what they want, add modifiers or special instructions, and proceed to checkout.
Customize Order
Customers can personalize their orders with options, add-ons, and special instructions to ensure a tailored dining experience.
Secure checkout
Payment is processed through Stripe. The customer receives an order confirmation instantly by email or SMS. No waiting, no uncertainty.
Grow with Marketing Automation
Leverage our marketing automation tools to engage customers, drive repeat business, and grow your restaurant's online presence.
Build the relationship
After fulfilment, the customer is added to your CRM. Their order history, preferences and contact details help you send relevant offers, loyalty rewards and re-engagement campaigns at the right moment.
Grow Faster with Direct Ordering
Direct ordering requires more than just an online ordering page. ONAP FoodTech helps restaurants attract customers with a smoother experience, better value, and a branded ordering journey that encourages customers to order directly.
Increase direct online orders
Build your own branded online ordering channel and help customers order directly from your restaurant website or app.
Reduce third-party commission fees
Avoid high marketplace commissions by driving direct orders and keeping more revenue from every customer purchase.
Faster order processing
Receive orders instantly with automated workflows that connect customers, kitchen teams, and restaurant operations.
Better customer experience
Deliver a seamless ordering journey with easy menus, secure payments, real-time updates, and personalised customer interactions.
Frequently Asked Questions
An online restaurant ordering system lets customers browse a restaurant's menu and place orders directly through a website or app. Orders are sent instantly to the restaurant's kitchen or management system for preparation. Modern platforms like ONAP FoodTech allow restaurants to operate their own branded ordering channel, which removes the need to rely entirely on third-party delivery marketplaces and their associated commission fees.
UK delivery platforms typically charge between 25 and 35 percent commission on every order processed through their marketplace. Some platforms add additional fees for marketing visibility or packaging. For a restaurant generating £8,000 per month in delivery revenue, that commission cost can reach £2,000 to £2,800 each month before any other operating costs are factored in.
Yes. Every restaurant gets a fully branded online ordering experience with its own logo, colours, menu structure and customer journey. Customers can order directly from your restaurant instead of being redirected through marketplace platforms.
Yes. Most UK restaurants operate both channels in parallel. Direct ordering builds your own customer base while marketplace listings maintain visibility to new customers who haven't discovered your restaurant yet. The goal over time is to gradually shift a higher percentage of orders to your own direct channel, where you keep the full margin.
ONAP FoodTech can be configured and ready to accept orders within a few days of setup. Menu entry, payment integration and branding configuration are the main steps. For restaurants with an existing menu structure, the process moves quickly. Your account includes onboarding support throughout the setup process.
No. Customers can place orders as guests or create an account if they want to save their details and track order history. Guest checkout reduces friction and generally increases conversion rates, particularly for first-time customers.
Yes. ONAP FoodTech supports takeaway, delivery and click-and-collect as standalone or combined options. Restaurants that do not offer dine-in can configure the system for takeaway and delivery only, with all the same customer management, loyalty and marketing features available.