Frequently Asked Questions
ONAP is a UK software platform offering two products: ONAP FoodTech for restaurant ordering and management, and ONAP SitePro for field service and facilities management businesses.
Yes. ONAP is designed around UK businesses, UK payment processing through Stripe, GDPR-compliant data handling, and support that understands UK trading hours and business norms. It isn't a US platform adapted for the UK.
ONAP FoodTech serves UK restaurants, cafés, takeaways and cloud kitchens. ONAP SitePro serves UK electricians, plumbers, HVAC engineers, fire and safety contractors, facilities managers and other field service businesses.
Book a demo through the Contact page, and our team will walk you through setup for your specific business.
Yes. All plans include onboarding support to help you get set up and start using ONAP quickly.
Pricing varies by product and plan. Visit the FoodTech pricing or SitePro pricing pages for current plans, or contact us for a custom quote.
Yes. You can upgrade or change your plan as your business grows. Contact our team to make changes.
Plan terms vary. Contact our sales team for current contract options and cancellation terms before signing up.
Multi-location restaurant groups and field service teams managing several sites can get custom pricing. Contact us to discuss your specific setup.
UK delivery marketplaces typically charge 25-35% commission per order. ONAP FoodTech lets restaurants take direct orders through their own branded platform with no per-order commission.
Yes. Most UK restaurants run both in parallel. Direct ordering through ONAP builds your own customer base while marketplace listings maintain visibility to new customers.
ONAP FoodTech can be configured and ready to accept orders within a few days. Menu entry, payment setup and branding are the main steps, with onboarding support throughout.
ONAP SitePro supports single-engineer operations through to multi-site teams managing dozens of engineers.
Yes. Engineers view job details, update status and access customer history through the ONAP SitePro mobile app while on-site or travelling.
Yes. Jobs, quotes and invoices are connected in one system, so completed work can generate an invoice without re-entering data elsewhere.
Payments run through Stripe, supporting all major UK debit and credit cards along with digital wallets like Apple Pay and Google Pay. Funds settle directly to your business bank account.
Yes. ONAP is built with GDPR-compliant data handling for UK businesses managing customer records, orders and job history.
Yes. ONAP syncs invoices and payment records with Xero and QuickBooks, the two most widely used platforms among UK small and medium businesses.