Why Choose ONAP Delivery Management?
Delivery marketplace platforms simplify logistics but often come with high commissions, typically 25–35% per order, along with reduced control over the delivery experience. Restaurants may have limited visibility into rider pickup times, delivery progress and customer interactions, while late or poor-quality deliveries can still impact the restaurant’s reputation. ONAP FoodTech gives restaurants greater control with in-house delivery management tools for rider assignment, delivery zone management, real-time tracking and customer communication, all integrated into one platform.
Rider Management
Add your delivery riders to the platform, assign orders, track location and monitor delivery status from one dashboard. Full visibility from dispatch to doorstep.
Delivery Zone Configuration
Draw your delivery zones on a map and set per-zone pricing, minimum order values and estimated delivery times. Customers outside your zones cannot place delivery orders.
Real-Time Order Tracking
Customers receive a live tracking link with every delivery order. They follow their rider on a map without needing to call the restaurant.
Automated Customer Updates
SMS and push notifications fire automatically at each stage: order confirmed, order being prepared, rider on the way. Fewer inbound calls chasing an update.
Delivery Scheduling
Accept pre-orders for future delivery slots. Customers choose a delivery time up to 48 hours ahead. Your kitchen plans production accordingly.
Proof of Delivery
Riders can capture delivery confirmation through the mobile app. Photo proof or customer signature, depending on your preference.
Manage Every Delivery Order From One Place
Restaurants managing deliveries across multiple channels often face fragmented workflows, with direct website orders, marketplace orders and phone bookings handled through separate systems. ONAP brings direct delivery orders into one central dashboard, giving teams a clear view of every order, delivery status and assigned rider without constantly switching between platforms or screens.
For Restaurants Running Their Own Drivers
Assign each incoming delivery order to an available rider directly from the order management dashboard. Riders receive order details and customer addresses on their mobile, while their location updates every few seconds on your management map. If a rider is running behind, your team can identify the delay before the customer needs to call.
For Restaurants Using Own and Third-Party Delivery
ONAP manages your direct delivery channel while orders from third-party platforms continue through their respective systems. As your direct ordering volume grows, you can move more deliveries to your own channel and progressively reduce your reliance on commission-based delivery marketplaces.
Smart Order Dispatch
Assign delivery orders quickly and efficiently from one central dashboard, giving your team a clear view of orders waiting for dispatch, riders currently available and deliveries already in progress. Streamlined dispatch helps reduce delays between kitchen preparation, rider collection and customer delivery.
For Restaurants Just Starting Delivery
ONAP lets you define your delivery area, set minimum order values and establish delivery rules that make your operation commercially viable. Start accepting direct delivery orders without signing a separate delivery logistics contract or paying a per-delivery platform fee on your own ordering channel.
Customer Delivery Notifications
Automatically keep customers informed throughout the delivery journey with timely updates on order confirmation, preparation, dispatch and delivery progress. Clear communication reduces delivery-status calls and gives customers greater confidence from checkout through to their doorstep.
Real-Time Tracking and Customer Communication
ONAP reduces delivery-status calls by giving customers automatic access to a live order-tracking link via SMS, showing their rider’s current location, order status and estimated arrival time. This keeps customers informed throughout the delivery journey while reducing interruptions for restaurant staff, minimising kitchen distractions and creating a smoother, more transparent delivery experience.
Order placed
customer receives confirmation with order summary and estimated delivery time
Kitchen accepts
customer receives 'your order is being prepared' update
Rider dispatched
customer receives tracking link with live map
Rider approaching
customer receives 'arriving in approximately X minutes' notification
Delivered
customer receives delivery confirmation and a follow-up prompt to rate their experience
Built for Every Food Business
From independent restaurants and cafés to multi-location food businesses, ONAP provides scalable delivery management software for managing orders, riders, delivery zones, dispatch and real-time tracking from one platform.
Restaurants
Full table service, takeaway and delivery from one ordering system. Manage walk-ins and online orders without separate systems.
Cloud Kitchens
Built for high delivery volumes. Multiple brands, multiple menus, one dashboard. Handle surge periods without the chaos.
Cafés & Bakeries
Pre-orders, click-and-collect and counter ordering. Let morning rush customers order ahead and pick up without queuing.
QSRs
Speed is everything. Fast checkout, instant kitchen notifications, minimal steps between order and collection
Growing Franchises
Centralised menu control with location-level customisation. Roll out new items or pricing changes across every site at once.
Multi-Location Brands
One login, every location. View consolidated sales, compare site performance and manage menus across your entire estate.
Deliver Better Experiences Every Time
Manage your entire restaurant delivery operation from one platform with UK postcode-based delivery zones, traffic-aware delivery coordination, flexible rider management and real-time operational visibility. ONAP helps restaurants manage city, suburban, coastal and rural deliveries while connecting every direct order with customer CRM and loyalty data, making it easier to improve delivery performance, understand repeat ordering behaviour and build stronger customer relationships.
UK Postcode-Based Delivery Zones
Build accurate delivery areas using UK postcode data and create practical zones around your restaurant. Whether you operate in a busy city centre, a wide suburban area or a rural and coastal location, ONAP helps you define delivery coverage around the geography your business actually serves.
Traffic-Aware Delivery Management
Manage deliveries with timing and traffic conditions in mind. ONAP helps UK restaurants handle busy urban roads, congestion, parking restrictions and longer suburban routes so teams can coordinate delivery operations more effectively and set realistic expectations for customers.
Flexible Rider Management
Manage your delivery team with workflows designed for UK food businesses, including support for different rider working arrangements. Keep rider assignments, delivery activity and operational information organised while maintaining better visibility over your in-house delivery operation.
Smart Delivery Operations
Coordinate orders, delivery zones, riders and customer deliveries from one connected system. ONAP helps restaurants manage the operational challenges of city, suburban, coastal and rural delivery areas without relying on generic logistics software built for completely different industries.
Delivery Customer Intelligence
Every direct delivery order strengthens your customer record in ONAP FoodTech. Connect delivery activity with CRM and loyalty data to understand repeat ordering behaviour, identify customers at risk of churning and create targeted retention offers based on real purchase history.
Frequently Asked Questions
Restaurant delivery management software handles the operational side of running a delivery service from a food business. It typically includes tools for assigning orders to drivers, tracking delivery progress in real time, setting delivery zones and charges, and communicating order status to customers automatically. ONAP FoodTech includes delivery management as part of its direct ordering platform, designed specifically for UK restaurants running their own delivery operation.
Yes. ONAP manages your direct delivery channel — orders placed through your own website or app. Third-party marketplace orders continue to operate through their own systems. Many UK restaurants run both in parallel, using ONAP for direct orders and maintaining marketplace listings for discovery. As direct order volume grows, the overall commission cost per order reduces.
No. ONAP delivery management works for restaurants with a single driver as effectively as it does for operations with ten riders. You only pay for the platform, not per driver or per delivery. A two-person delivery operation can use the full feature set, including tracking and customer notifications, from day one.
You draw your delivery areas on a map within the ONAP admin panel and assign rules to each zone — delivery charge, minimum order value and estimated delivery time. Customers enter their postcode at checkout and the system confirms whether delivery is available to their address and shows the applicable charge. Postcodes outside your configured zones cannot complete a delivery order.
The real-time tracking map in your management dashboard shows each rider's current location and progress. If an order is running significantly behind its estimated time, the system flags it. You can update the estimated delivery time from the dashboard, which reflects immediately on the customer's tracking page. This proactive communication reduces inbound customer calls during service.
Yes. ONAP supports pre-order scheduling for delivery. Customers can select a future delivery slot up to 48 hours ahead. Orders appear in your kitchen queue at the appropriate preparation time. This is particularly useful for lunch and evening peak slots where managing demand across available riders requires planning ahead.